Managed WiFi, Built Around People
For more than two decades, we have shown that technology performs best when it is backed by experienced people.
Our managed WiFi approach brings together advanced technology and the human judgment, foresight, and expertise needed to deliver reliable performance.
From initial design to installation, monitoring, and ongoing maintenance, every network is thoughtfully built for the property it serves. With 24/7 real-time monitoring and responsive support from real people, we stay engaged long after installation.
Custom Network Design & Installation
No two properties operate the same way, and their networks should not either. We design each network around your property’s architecture, usage demands, and future needs, with flexible bandwidth and built-in scalability.
Proactive Network Monitoring with Expert Oversight
We monitor your network infrastructure in real time, helping detect and resolve issues early to protect a seamless user experience.
Best-In-Class Hardware
We only use the industry’s top-rated technologies, such as the FUSION Platform. This next-generation IP data and voice network gateway is designed to replace more than six complicated network components with one easily managed device, so you can streamline network management and enhance your users’ experience.
24/7 Support and Maintenance
Our in-house support team is available 24/7, every day of the year. Every call is answered by someone who knows your network, has the tools to fix the issue, and can coordinate on-site service when needed—without delays or escalation chains.
No Need for a Rewire
Do you have an older property wired with Cat5 cable? Unlike most managed service providers, we have special technology that enables us to install managed wifi services without having to upgrade your cabling, which can mean up to $1M in avoided upgrade costs.
Create New Revenue Opportunities with Managed WiFi Services
Managed internet services can help attract and retain residents while also creating additional revenue streams for your property.
- Monthly resident WiFi subscriptions
- Sponsored access through local business or advertising partnerships
- Tiered plans, premium upgrades, or service add-ons
What Are Managed WiFi Services?
Managed WiFi services are a complete solution provided by a third-party partner or managed service provider to design, install, configure, monitor, and maintain your WiFi network.
When managed WiFi works as it should, it delivers more than connectivity. It brings peace of mind, knowing your network is in the hands of experts who manage it for you.
| Feature | Managed WiFi | Unmanaged WiFi |
|---|---|---|
| Support | 24/7, live human support | You’re on your own |
| Monitoring | Proactive and automated | None |
| Maintenance & Updates | Handled for you | DIY or outsourced |
| Scalability | Built-in | Requires manual overhaul |
| Security | Encrypted, actively managed | Inconsistent or outdated |
| Resident Experience | Seamless, reliable | Spotty at best |
That’s managed WiFi by definition. But how it’s delivered—and who’s behind it—makes all the difference.
Not all providers are created equal. We’ve built our reputation on doing what others don’t: delivering a higher level of connection—real support from a knowledgeable team who doesn’t disappear after the ink is dry.
Custom-Built Managed WiFi Networks in 3 Steps
1. Site Survey
We map your property and design a network for real-life use, not a template.
2. Installation
Our in-house-trained team installs enterprise-grade hardware fast — no subcontractors, no delays.
3. Go Live + Stay Live
With 24/7/365 support and proactive monitoring after your network is up, you’re never left in the dark.
Make Additional Revenue with DIRECTV® Bulk Streaming Service
Provide residents with more ways to access content with DIRECTV Bulk Streaming Service. Using user-friendly technology that’s compatible with virtually any TV, DIRECTV provides live, local, and national channels on all their favorite screens:
- Do away with traditional cable companies and increase your revenue by offering DirecTV for a fee to residents. Apartments and other multi-dwelling properties can make as much $40–$50 per unit in profit.
- NO MORE SATELLITE or technician needed! DirecTV Stream doesn’t require any equipment to be installed.
- Just needs internet — premier service delivered over an existing internet connection.
- Attract and retain more residents — residents will pay more for a superior streaming video service.
Managed WiFi Testimonials
In the wrong hands, the latest technology means nothing. There’s a reason owners and management companies keep wishing they’d found us first. In the last two years alone, 71% of the companies we’ve worked with switched to us because they wanted to sleep better at night and have happy tenants.
WiFi That Works — Always
“We’ve been very pleased with the results from Touchstone 1, and with its 24/7 support services, can ensure that our WiFi service capabilities consistently reflect the high-quality connectivity our residents seek out. By partnering with Touchstone 1, we have also simultaneously been able to boost our community’s level of security with the installation of surveillance cameras allowing staff to maintain a watchful eye on any safety risk requiring immediate attention.” —Nicole Smith of The Crossings at Winter Park
Senior Living Residents, Seamlessly Connected
“Providing a consistent and fast internet connection is something that simply is not up for negotiation in today’s world where virtually everyone, regardless of age or background, seeks to access online services to communicate with the wider world. Partnering with Touchstone 1 has proven to be a pivotal factor in not only providing residents with a service that they can fully trust to carry out daily tasks, such as paying bills or communicating with friends and family, but also has been essential for us in order to run a seamless operation and attract new residents.” —Bernard Krafsig, Director of Information Technology at Bishop Gadsden
