Cable providers typically deliver basic internet access to individual units, often with limited visibility or control at the property level. Touchstone 1, on the other hand, delivers a fully managed, property-wide network designed to support day-to-day operations and the resident experience, while ensuring security and reliable long-term performance. This includes support that extends well beyond installation, with real-time monitoring and network management. Because the property owns the network, it also creates an opportunity to generate revenue and support long-term NOI growth, rather than relying solely on third-party providers.

We move quickly at Touchstone 1. Most proposals are delivered within a few days once we understand your property, resident needs, and any existing infrastructure. More complex properties may take slightly longer to ensure accurate scoping, but our goal is always to deliver a clear, tailored proposal that aligns with your property’s needs.

Installation timing depends on the size of the property and existing network conditions. Touchstone 1 can often begin quickly after signing. For multifamily environments, we phase the installation to minimize disruption for residents. Before you sign the contract, we’ll provide a clear timeline so you know exactly what to expect from kickoff through completion.

Every Touchstone 1 solution is tailored to your property, so pricing depends on factors like unit count, building layout and size, existing infrastructure, and service level. Touchstone 1’s managed Wi-Fi model also goes beyond traditional bulk internet by giving you more control and functionality across the property. This includes features like seamless follow-me Wi-Fi, bandwidth management, support IoT devices connected to the network, and centralized control through our FUSION platform. For managed Wi-Fi solutions for apartments and other MDU (multi-dwelling unit) properties, we also offer flexible payment models, including upfront purchase in cash (at a discount), monthly service agreements, or fully financed options with no money down.  Because the property owns the network, you can charge residents directly for internet, creating a revenue stream. We’ll walk you through your options and structure a solution that aligns with your budget, operational goals, and long-term strategy.

Yes. Touchstone 1 networks are designed to support modern usage demands, such as streaming, remote work, gaming, and multiple devices per resident, without slowdown or interruption. With features like bandwidth management and follow-me Wi-Fi, residents can stay connected throughout the property with consistent performance.

Touchstone 1 designs each network to perform during peak demand, including evenings and periods of high resident usage across units. We plan for device density and overall network demand, then use capacity planning and bandwidth management to maintain consistent performance across the property.

Yes. Touchstone 1 designs full-property coverage, including individual units, common areas, and outdoor areas. We plan coverage based on your property’s layout and usage patterns to ensure consistent connectivity throughout the community.

Bulk internet typically means the property purchases internet service in volume for residents, often as a shared or included amenity. Managed Wi-Fi goes further by including the design, installation, management, monitoring, and support of the property’s wireless network, so residents can connect reliably throughout the community. In other words, bulk internet is a property-level internet service that delivers connectivity to units, while managed Wi-Fi provides connectivity as part of an actively managed and supported network experience to ensure consistent performance.

Yes. A well-designed, professionally managed Wi-Fi network helps reduce resident complaints and support calls by improving reliability, coverage, and overall performance across the property. With proactive monitoring, dedicated support, and a custom network, issues are often identified and resolved before they impact residents or create additional workload for your staff.

We provide dedicated resident support backed by trained specialists, so your property team doesn’t have to manage technical issues. Our support team monitors the network 24/7, continuously overseeing performance, configuration, and security. To minimize downtime, we design resilient networks with enterprise-grade equipment, such as Ruckus, Brocade, and Cisco, along with our FUSION platform, redundancy options, and intelligent failover. This approach ensures any issues are addressed quickly and often resolved before they impact residents.

We use layered security using firewalls, network segmentation, intrusion protection, and continuous monitoring to keep MDU networks secure. Our proprietary FUSION platform adds advanced protections, such as traffic filtering, secure authentication, and network isolation.

We use proven, enterprise-grade equipment based on your property’s needs. We’re a Ruckus Lifecycle Elite partner and work with leading manufacturers such as Cisco and Cambium. In addition, we’ve developed proprietary hardware within our FUSION platform, including gateways and access points, to support reliable performance, control, and flexibility across the entire property.