Delivering reliable, property-wide internet across multifamily, student, military, and senior living communities takes more than installing equipment.
Residents expect fast, consistent connectivity throughout their living spaces, and property teams need end-to-end network management, monitoring, and support.
Touchstone 1 is a managed service provider focused on internet installation, network monitoring, and ongoing support for MDU environments.
From installation to 24/7 monitoring and resident support, our managed services model keeps your internet infrastructure reliable day after day.
Resident Internet Support Services
We provide multifamily and MDU communities with a dedicated 24/7/365 support center that assists residents directly, including:
We bring you managed support with network connection assistance, login and access support, and location-specific connectivity guidance.
Delivering a smooth, reliable resident experience across the property. Helping to ease the workload of your staff.
From device connectivity diagnostics, assistance with email, applications, and streaming to support for VPN and work-from-home connectivity.
Together, these services help residents stay connected for everyday use, entertainment, and remote work, while supporting a smooth, reliable experience across the property.
Proactive monitoring is a critical component of effective managed services support for multifamily communities.
Touchstone 1 provides continuous, real-time monitoring of property internet infrastructure.
Including:
- Access points
- Network switches
- Gateways and modems
- Internet circuits and bandwidth utilization
- Fiber, coax, and bulk internet connections
Our Network Operations Center monitors network health around the clock to help maintain strong, consistent performance across the property, with continous oversight and prompt responses.
This proactive approach helps preserve uptime while supporting resident satisfaction and protecting the overall property experience.
Properties across the U.S. rely on Touchstone 1 for maintenance support that helps keep network performance strong and reliable. Our experienced technicians work across the technologies commonly used in multifamily, MDU, student and military housing, and senior living environments.
Touchstone 1 provides managed internet maintenance services for existing multifamily networks, regardless of who originally installed them.
Our technicians are experienced with the technologies commonly used across MDU properties, including:
- Structured cabling (Cat5/Cat6)
- Fiber infrastructure
- Coaxial distribution
- Wireless and mesh networks
- VDSL environments
- Bulk and community-wide internet systems
