Preferred Technology Vendor
Strong, Fast and Secure WiFi and Guestroom Entertainment Systems
Touchstone 1, a full-service provider of internet services and solutions for the hospitality industry, has been officially designated as a Choice Qualified Vendor for Radisson Hotels. Radisson properties now have access to our services and industry expertise for all Radisson brands.
As a Choice Qualified Vendor, Touchstone 1 will provide the Radisson properties with the latest in Wi-Fi network innovation to ensure fast, reliable and secure online connectivity. This includes the exclusive use of advanced Ruckus equipment and technology throughout a hotel that can accommodate a multitude of guest devices attempting to connect at any one time.
As part of the systems provided, Touchstone 1’s proprietary network gateway solution provides hoteliers the ability to monitor network health and bandwidth use to ensure that any performance issue is swiftly dealt with and that guest satisfaction remains intact. Our systems fully cater to growing guest concerns related to hotel Wi-Fi security shielding sensitive data such as credit card transactions, automatically scanning for potential network vulnerabilities and is able to receive regular software updates that ensure online security is never jeopardized.
Touchstone 1 also provides a full in-room entertainment solution in the Smartroom Entertainment Solution as well as the best TV Casting system. Voted the #1 hotel casting solution 2023 by the TravelTech Breakthrough Awards. Casting is a highly sought after amenity and what over 80% of hotel guests are asking for. It increases guest satisfaction by bringing an at home experience to the hotel guestroom. With our Smartroom & TV Casting solutions, guests can now watch what they want when they want through their favorite applications like Netflix ®, HBO MAX®, Prime, Disney+, Hulu®, YouTube®, Spotify®, ESPN®, and more!
Touchstone 1 was ultimately selected by Choice for its ability to offer highly competitive pricing and expansive experience with Ruckus WiFi equipment and systems. Also significant in selecting Touchstone 1 is the company’s proficiency in customizing network solutions that can meet a specific hotel’s needs while maintaining compliance with brand standards.
What We Do!
Survey after survey shows that WiFi is the number one amenity that your guests want! To many guests, it is more important than room service or even free parking. 80 percent of guests admitted that they would never return to a hotel that provided poor connectivity.
With the growing presence of numerous high-powered devices on your property, your wireless network must be capable of providing the bandwidth that each device requires and that your guests demand. Touchstone 1 has over 23 years of experience catering to the hospitality WiFi needs of hundreds of properties throughout the US, and has the experience and expertise you need to implement an advanced yet cost-effective network solution that can fully accommodate a multitude of devices and even the most demanding of online activities.
Aside from providing your guests with an ultra-stable high-speed connection, our most important service is enabling and maintaining unmatched WiFi SECURITY for your network! With increasing reports of hotel networks being compromised, 93 percent of guests are understandably concerned over a property’s ability to provide a safe hospitality WiFi connection. Do not risk your hotel’s reputation by implementing a network that leaves guests exposed to data theft and hacking! Touchstone 1 continues to raise the bar in utilizing the latest technologies and best practices to maximize your ability to protect online guests at all times. Our industry-leading FUSION platform ensures hotel and guest data is fully protected by continuously evolving its encryption and other security protocols, fending off the latest threats to online security and safeguarding your property’s reputation.
When it comes to delivering Wi-Fi, problems are bound to occur. From login difficulties to weak signals, ensuring your guests can seamlessly access the internet is not always a simple proposition.
How you are equipped to handle such problems is key and central to our mission of providing users with the very best and most robust Wi-Fi experience. In delivering this objective, Touchstone 1 not only provides hoteliers with always available client support & monitoring services, but also ensures that guests themselves are able to benefit from industry–leading expert advice the moment it is needed. Our expert support staff are available to your serve your guests’ online needs twenty-four hours a day, seven days a week. From facilitating the seamless connection of guest devices, to ensuring that their browsers and email clients are always easily accessible, you can always count on Touchstone 1 to help your guests get online and stay online!
The FUSION Property Dashboard is a proprietary portal that provides clients with the unmatched ability to maintain direct control over every aspect of Internet performance at all times. With the FUSION, hoteliers can effortlessly view and analyze vital data, such as the number of users online, support tickets, revenue generated through Wi-Fi purchases, the amount of broadband being utilized or the operational status of each segment of a property’s network; thus, maximizing the potential to consistently deliver the highest quality in guest Internet service and maintain complete satisfaction. Central to Touchstone 1’s proprietary Property Dashboard’s functionality is its ability to free hoteliers from having to keep track of long lists of URLs and passwords, by serving as a platform that centralizes all tools necessary to manage and analyze each guest’s Wi-Fi experience. With the dashboard, hospitality professionals are provided with a virtual map of how their property’s network is connected, in addition to a real-time overview of its health and capabilities. In addition to providing a quick reference of how many network hosts are running versus how many are down, or how many users are currently logged into a network, this dashboard also offers staff a detailed view of which specific areas of a hotel’s network are functioning adequately, and which areas have ceased to operate and require immediate attention.
Casting is what your guests are asking for! Our TV Casting solution will boost guest convenience and in-room entertainment satisfaction. As the vast majority of guests increasingly look to video streaming services as the main source of television entertainment, hotels around the world are under pressure to deliver the advanced functionality that is increasingly expected by today’s travelers. TV Casting by Touchstone 1 caters to this need by allowing users to directly cast content from thousands of Apps. Leveraging a guest room’s existing Wi-Fi connection. Guests equipped with an iPhone®, iPad®, Android phone and tablet, Mac® and Windows® laptop can effortlessly and instantly make use of a larger screen.
Implementing a Hospitality WiFi Network is Only Half the Battle in Maintaining Online Guest Satisfaction.
Delivering seamless WiFi experiences is a continuous commitment. Trust our industry expertise & 24/7 availability to ensure that your network continues to keep guests and customers fully satisfied.
As a leading provider of wired and wireless network solutions, we support properties across the U.S. with deep expertise in today’s most widely deployed network infrastructures. Our team is experienced in designing, upgrading, and supporting environments that include structured cabling (Cat5e/Cat6), fiber, VDSL, coax, powerline, Wi-Fi 5/6/6E, mesh architectures, and hybrid network configurations.
No matter how a property is built or how its network has evolved over time, we have the technical knowledge to optimize performance and reliability.
Toouchstone 1 provides maintenance services for any existing network in order to safeguard your guests’ online satisfaction at all times. Call today to find out how we can provide your business with a customized maintenance and support plan.
Radisson Salt Lake City Downtown
Radisson Salt Lake City Downtown is nestled in the heart of Utah’s vibrant capital where the hotel serves as a sophisticated retreat for business and leisure travelers. Featuring over 380 deluxe guestrooms, the 4-star property places a priority on providing guests with the latest conveniences. Available amenities include a modern fitness center, full service bar and restaurant, meeting and banquet spaces, as well as high-speed guest WiFi services previously deployed by Touchstone 1.
Testimonials From Hotel Managers
