At Touchstone 1, we deliver a higher level of connection, built around your property, your guests, and operations staff who use it every day. Unlike traditional hotel Wi-Fi providers, which typically rely on one-size-fits-all networks and limited ongoing support, we never lose sight of the human side of technology. Our team is here to provide responsive support before, during, and long after installation. From a technical standpoint, our managed Wi-Fi solutions go far beyond basic connectivity. We design custom networks and provide centralized management of bandwidth and performance through our FUSION platform. This approach supports a scalable network with reliable performance across the property, in keeping with modern guest expectations, while giving your team more visibility and control over how the network operates.

We move quickly at Touchstone 1. Most proposals are delivered within a few days once we understand your property, guest experience goals, and any existing infrastructure. Proposals for more complex properties may take a bit longer to ensure everything is accurately scoped, but our goal is always to provide a clear, tailored proposal as efficiently as possible.

Installation timing depends on the size of the property and existing network conditions. Touchstone 1 can often begin quickly after signing. For hospitality environments, we phase the installation work to minimize disruption to guests and daily operations. Before you sign the contract, we’ll provide a clear timeline so you know exactly what to expect from kickoff through completion.

Every Touchstone 1 solution is designed around your property. Costs vary based on factors like the property size, number of guest rooms, existing infrastructure, coverage needs, and the level of performance required. We’ll walk through your goals and provide clear options so you can choose an approach that aligns with your budget, performance goals, and guest experience standards.

Yes. Touchstone 1 networks are designed to support streaming, work, and multiple devices per guest without buffering or interruption. We design each network around your property’s layout and bandwidth demands to ensure consistent performance in guest rooms and common areas.

Touchstone 1 designs each network to perform during peak demand, including evenings and full occupancy, as well as during high-traffic periods in common areas. We account for guest density, device usage, and bandwidth needs upfront, then use capacity planning and bandwidth management to maintain consistent performance across the property.

Yes. Touchstone 1 designs full-property coverage, including guest rooms, common areas, and outdoor spaces. We plan coverage based on your property’s layout and usage patterns to ensure a consistent connection wherever guests are on-site.

Yes. Touchstone 1 designs networks specifically for high-density environments, such as conferences, conventions, weddings, and luxury resort events, where performance has a direct impact on the guest experience and event success. Our approach includes dedicated bandwidth planning, high-capacity access points, and secure network segmentation to support everything from live streaming and hybrid presentations to exhibitor and vendor connectivity. At large event properties, such as Scottsdale Plaza Resort & Villas, where Touchstone 1 supported 50,000 square feet of event space, our networks are built to perform reliably even during peak demand. With our FUSION platform and Conference Planner, properties can allocate bandwidth, create custom networks for groups, and deliver seamless connectivity, which helps win repeat business and strengthen their reputation.

We provide dedicated guest support backed by trained specialists, so your administrative team doesn’t have to manage technical issues. Our support team monitors the network 24/7, continuously overseeing performance, configuration, and security. To minimize downtime, we design resilient networks with enterprise-grade equipment, such as Ruckus, Brocade, and Cisco, along with our FUSION platform, redundancy options, and intelligent failover. This approach ensures any issues are addressed quickly and often resolved before they impact guests.

At Touchstone 1, guest and operational networks are fully separated using secure segmentation. Our FUSION platform enables advanced network control, including VLAN segmentation, role-based access, and the ability to create private networks for groups or events. This ensures secure isolation between guest traffic, staff systems, and property operations.

We use layered security using firewalls, network segmentation, intrusion protection, and continuous monitoring to protect hospitality networks. Our proprietary FUSION platform adds advanced protections, such as traffic filtering, secure authentication, and network isolation.

We use secure network design and segmentation to keep guest traffic isolated and protected. Touchstone 1 follows strict security standards, using measures, like traffic filtering, controlled authentication, and network isolation, to safeguard privacy and prevent guest data from being exposed or shared across the network.

We use proven, enterprise-grade equipment based on your property’s needs. We’re a Ruckus Lifecycle Elite partner and work with leading manufacturers such as Cisco and Cambium. In addition, we’ve developed proprietary hardware within our FUSION platform, including gateways and access points, to support reliable performance, control, and flexibility across guest and operational networks.