When it comes to delivering a high-quality WiFi experience, obstacles can often appear that stand in the way. Let us assist your Guests so you don’t have to.
From login difficulties to weak signals, ensuring your guests can seamlessly access the internet is not always a simple task.
Being able to swiftly handle such problems is key and central to our mission of providing users with the very best and most robust WiFi experience the industry has to offer. Touchstone 1 not only provides hoteliers with client support & monitoring services that is always available, but also ensures that guests themselves are able to benefit from industry–leading expert advice the moment it is needed.
Our experienced support staff are available to serve your guests’ online needs twenty-four hours a day, seven days a week. From facilitating the seamless connection of guest devices, to ensuring that their browsers and email clients are easily accessible, you can always count on us to help your guests get online and stay online hassle-free!
Guest Support Services
Our Support Services for hotel guests are provided by our 24x7x365 call center and can address a wide array of troubleshooting needs, including:
SSID configuration – Our expert staff will verify what the correct SSID is for the location that an end-user attempting to access, as well as verify that the end-user has the correct SSID set in their network connection. Call Center technicians leverage guidelines developed for the most frequently used operating systems and WiFi cards in order to guarantee fast and effective results.
Addressing Login Difficulties – The Touchestone 1 Call Center is always available to assist guests with swiftly identifying and overcoming any network login issues. Examples include working one-on-one with each guest to review the correct format for the username on login pages. The Call Center can also verify that the correct settings are enabled in a guest’s browser and can verify if a guest’s device is using security software that may be blocking access.
Location Specific Coverage Issues – Our experienced personnel can pinpoint the precise location of a guest trying to gain network access and will direct them to any specific coverage location(s) listed in the database.
Basic WiFi Card Driver Assistance – The Network Operating Center can determine if a guest’s device has a working WiFi Card that is able to locate a wireless signal using expert guidelines created for the most prevalent types of WiFi Cards.
Email –Our Call Center can provide guests with valuable guidance on what the correct settings to use are when attempting to send and receive email over a wireless connection.
VPN issues –Let Our Call Center staff assist your guests with effortlessly setting up a new VPN connection. Using accepted industry standards, the Call Center can further direct each guest to their own network administrator for any settings on an existing VPN that they are attempting to access.
Leave the Hard Work to the Experts at Touchstone 1!
At Touchstone 1 we are proud to serve as the industry’s leading and most trusted network monitoring services provider.
Available 24/7, 365 days a year, our experienced network monitoring technicians stand ready to work with each customer in fully understanding their needs to ensure that results always align with expectations. With proactive real-time monitoring of access points, switches, modems, gateways, bandwidth lines and much more, Let us act as your ultimate key to maintaining high-speed online connectivity that never leaves any guest feeling dissatisfied.
Our Network Monitoring technicians are even able to continuously monitor and inspect your wireless network’s health via the internet, meaning you never have to. If equipment failure or a drop in bandwidth performance occurs, we immediately go to work to identify the root cause while keeping property personnel in the loop. By also providing instant access to professional troubleshooting support, we can often swiftly resolve a wide range of issues before guest experiences or business operations are affected.
As the industry’s leading provider of next-generation online network technology, Touchstone 1 is the maintenance service provider of choice for hundreds of properties across the US. Each of our maintenance support technicians are highly experienced with the various technologies employed by hotel locations around the world. This knowledge extends to offering unmatched expertise with platforms such as all Cat wired, Wireless, Coax, Fiber, VDSL, mesh networks and much more.
Regardless of how advanced a WiFi network is, problems standing in the way of providing exceptional service can and do often arise suddenly. From guest login difficulties to a sudden drop in bandwidth performance or malfunctioning equipment, our expert technicians stand ready 24/7 to ensure that any issue is swiftly identified and corrected. Touchstone 1 can provide maintenance services for any existing network in order to safeguard your guests’ online experiences and ensure their complete satisfaction at all times. Reach out to us and see how we can even provide your business with its own customized maintenance and support plan specifically tailored to fit your unique needs.
